SYS/SECURITY
Your practice's data, guarded like a chart.
VetHQ runs a real veterinary hospital every day, so security isn't a compliance checkbox — it's self-preservation.
Role-based access
Six staff roles — owner, practice manager, veterinarian, technician, receptionist, and read-only accountant — each see exactly what their job needs. The owner decides who sees the money.
Medical records stay protected
Pet parents never see clinical notes unless a veterinarian explicitly releases a patient's records. The portal shows only what an owner should see, enforced in code with a tripwire that fails closed.
Two-factor authentication
TOTP-based 2FA with single-use recovery codes. Magic links can never bypass a second factor.
Encrypted credentials
PIMS integration credentials are encrypted at rest. Portal links are unguessable, time-limited tokens stored only as hashes.
A defensible audit trail
Sign-and-lock notes, attributed addenda, and audit logs on sensitive actions — who did what, when.
Monitored around the clock
Error monitoring on every layer of the stack, so problems surface to us before they surface to you.